Grow with UTB

This is s hybrid role working 3 days in the office (City of London location) and 2 days working from home 

Role Purpose:

To be responsible for the oversight of UTB’s mortgage portfolio of first/second charge mortgages and BTL.

Responsibilities:

• Working in conjunction with the Bank’s outsourced supplier ensure that appropriate and timely progress is being made on arrears accounts
• Working with QA to identify and highlight trends in customer journey testing to ensure positive customer outcomes are consistently achieved
• Prepare and analyse MI and produce timely reports on business trends
• Ensure the servicer is acting within agreed SLA’s, procedures and policies
• Act as a referral point to the servicer to make decisions on complex and vulnerable cases
• Manage the day to day interaction between the Bank and the servicer
• Assist with the resolution of incidents and complaints relating to servicing
• Identify opportunities and proactively make recommendations for continuous improvement
• Continually keep up to date with regulatory developments and industry best practice
• Undertake project and ad-hoc pieces of work at management request

Skills and Experience sought: 

Essential Experience

• Previous customer service and /or arrears exposure within mortgages
• Strong understanding of the regulatory environment
• Managing and prioritising work
• Good understanding of data collation and MI reporting

Desirable Experience

• Liaising with Third Parties
• CeMAP qualified, or part qualified

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• competitive salary and discretionary bonus scheme

• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

Click here to apply >