Grow with UTB

This is a full time office based role.

Role Background:

The reception team is at the heart of the Bank, naturally being the face of the business. This is an ideal role for someone who is approachable, dependable, and proactive. Someone with a flexible approach and a ‘can do’ attitude who enjoys teamwork and delivering strong customer service with a smile on their face.

Responsibilities:

• Switchboard Operations: Manage the switchboard and redirect calls efficiently.
• Room Bookings Management: Oversee Outlook Room Bookings, including troubleshooting and resolving scheduling conflicts.
• Meeting Room Maintenance: Check rooms after every meeting, clear and set them as required.
• Mail Handling: Open, sort, and deliver incoming post to allocated IN trays. Collect outgoing mail in the afternoon and ensure it is franked.
• Stationery Management: Handle requests for stationery and ensure supplies are maintained.
• Catering Coordination: Assist Amy with the organization and ordering of catering services.
• Email Distribution: Manage the distribution of the Hello Inbox emails.
• Reception Log: Maintain the Bluepoint daily log for the Ground Floor Reception.
• Staff and Client Requests: Serve as the gateway for all staff and client requests.
• Courier Services: Manage incoming and outgoing couriers.
• Kitchen Maintenance: Ensure the kitchen is well-maintained and stocked.
• Office Presentation: Coordinate with Facilities to ensure the office is presented pristinely.
• Customer Service: Always provide outstanding customer service.

Skills and Experience sought:

• Have previous experience in a corporate, front of house environment.
• Have the passion, drive and attention to detail to deliver the very highest levels of customer service.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Understand professional etiquette and engage with the visitors appropriately.
• Can work well under pressure and act both proactively and intuitively.

• Ability to exercise discretion.
• Basic Switchboard skills.
• Microsoft Word for windows, Outlook, Basic Excel & PowerPoint.

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• competitive salary and discretionary bonus scheme
• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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