Grow with UTB

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Role Purpose: 

The Operational Resilience Manager will play a key role in ensuring the banks’ ability to prevent, respond to and recover from operational disruptions impacting its services. This role is responsible for working with the business and key stakeholders to embed the Operational Resilience principles in line with regulatory expectations.

Responsibilities: 

• Acting as the subject matter expert on operational resilience, offering insights, guidance, and training to ensure a thorough understanding of resilience principles across all levels
• Leading the identification, assessment, and mitigation of vulnerabilities within operational processes, ensuring timely and effective responses to potential threats
• Conducting comprehensive risk assessments to identify potential disruptions and implementing strategies to mitigate identified risks
• Completion of the banks Operational Resilience self-assessment
• Developing, maintaining, and co-ordinate testing across important business services to demonstrate that the organisation can continue critical operations during and after a disruption
• Overseeing incidents that impact the banks Important Business services, ensuring that they are effectively managed and investigated
• Collaborating with internal and external stakeholders, including regulators and industry bodies, to ensure compliance with operational resilience standards and best practices
• Developing and implementing policies and procedures related to operational resilience, ensuring they are aligned with industry standards and regulatory requirements
• Preparing and presenting regular reports on the status of operational resilience to senior management and relevant committees
• Conducting training sessions and awareness programs to enhance the understanding and importance of operational resilience within the organisation

Skills and Experience sought:

• Proven experience in operational resilience, risk management or related fields within financial services
• Full understanding of Operational Resilience, including an understanding of regulatory requirements, including PRA SS2/21 and related frameworks
• Experience in scenario testing, incident management planning and business continuity/disaster recovery
• Knowledge of Operational Risk management practices and resilience
• Ability to map processes, systems and interdependencies
• Strong analytical and presentational skills, helping to identify vulnerabilities and work to propose effective solutions
• Great communication skills; listening, delivering and written
• Ability to work in a team as well as on your own
• Strong relationship building skills with key stakeholders
• Deliver within tight timescales with attention to detail
• Ability to analyse, deliver and train others

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• competitive salary and discretionary bonus scheme
• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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