Grow with UTB

Whilst this role is primarily office-based there will be opportunities for remote/flexible working, subject to line manager approval and where such working has no negative impact on the business and where a suitable home working environment is available.

Role Purpose: 

The IT Support Engineer role is to provide 1st/2nd line support to staff within the organisation’s technology platform. This includes the support of all Hardware and related equipment, operating system and application software, telephony/mobile support etc. The role troubleshoots problem areas (in person, by ticket, by phone, or via e-mail) in a timely and accurate fashion providing end-user assistance as required.

Responsibilities: 

• Receive, log and respond to incoming Service Desk calls, and/or e-mails regarding technology problems and provide timely resolution or escalation. Recommend and implement corrective solutions
• To assist with the setting up, deployment, maintenance and repair of, laptops, desktops, mobiles and other IT equipment. Assess the need for and implement performance upgrades to hardware, including the installation hard disks, RAM, etc.
• Active Directory administration, user administration etc.
• Where required, administer and resolve issues with associated end-user workstation applications
• Provide support on the Microsoft Office family of products along with the company’s bespoke application suite
• Support of mobile devices via MDM (iPhones, iPad’s,)
• Support of the company’s IP phone system (s)
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistical monitoring within the technology environment
• Develop and maintain inventories of hardware/software and other components and equipment
• As necessary, liaise with third-party support and vendors
• Provide technical resource/support to IT projects

Skills and Experience sought:

• Proven experience gained in an IT support environment, ideally from a blue chip background
• Degree (or equivalent) qualifications – ideally IT/Microsoft related
• Windows 10/11; deployments (ideally autopilot), support and upgrades
• Active Directory and Exchange user administration
• Ability to use and support MS Office, and Teams
• Proven support of remote/flexible workers and associated remote desktop/services
• A good understanding of networking fundamentals
• Some knowledge of VMWare and virtualised technologies
• Networking protocols/technologies; TCP/IP, switches and firewalls, DNS, DHCP etc
• On premise and hosted telephone systems/SIP protocols, recording etc
• Exposure to, and knowledge of, hosted/cloud based solutions – e.g. Office 365, Azure
• Knowledge of, and exposure to, Audio Visual and/or conference services
• Able to understand and create technical manuals, procedural documentation, and OEM guides

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• competitive salary and discretionary bonus scheme
• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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