Grow with UTB

This is a full time office based role. Hours 8.30am – 5.30pm

Role Purpose:

The Reception team is at the heart of the Bank, naturally being the face of the business. This is an ideal role for someone who is approachable, reliable and proactive. Someone with a flexible approach and a ‘can do’ attitude who enjoys teamwork and delivering strong customer service.

Responsibilities:

• Providing a first point of contact for all UTB’s external visitors
• Managing the reception area and Meeting Rooms:
  • Meeting room co-ordinator
  • Meeting/greeting guests
  • Providing refreshments and lunches
• Managing switchboard (all staff have DDI) and dealing with general enquiries
• General Office Management duties, to include (but not limited to):
  • Mailing – booking couriers, franking outgoing post and opening of post
  • Managing Stationery and kitchen supplies; ordering/delivery
  • Control of stock rooms and deliveries
  • Control of document Archive collections and deliveries
  • Staff/Meeting Room kitchens – maintain (incl dishwasher)
  • Access Security (door passes and main reception)
• General Typing, Document Scanning & Filing support
• Assisting company PA’s as and when required

Skills and Experience sought:

• 2 years plus front of house experience in a corporate environment
• Organising and managing with VIP events
• Strong MS Outlook (esp. meetings/calendar functions)
• Switchboard and customer call handling
• Exposure to Audio Visual and/or conferencing technologies
• Understand professional etiquette and have the emotional intelligence to engage with the visitors appropriately
• Have the passion, drive and attention to detail to deliver the very highest levels of customer service
• Professional appearance; adhering to professional dresscode standard
• Have great interpersonal skills, an outgoing and vibrant personality
• Have the ability to work well under pressure
• Strong communication and people skills
• Basic Switchboard skills
• Microsoft Outlook, basic Word, Excel & PowerPoint. MS Teams
• Demonstrate an excellent command of the English language, both in verbal and written communication

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

Remuneration and Benefits:

• competitive salary and discretionary bonus scheme
• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric Car Scheme and Cycle to Work scheme
• season ticket loan
• wellbeing support – discounted gym membership,  employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

Click here to apply >