Can you pay interest to my nominated bank account?

Yes, though please note that this option is only available for our Notice Accounts and Fixed Term Bonds longer than one year. You can request this during your application and, if you want to change this at a later date, you can do so via your online login by selecting the account you wish to change and clicking on ‘Linked Account’.

Alternatively, you can contact us here with your request and we will let you know when your preference has been updated.

I am an existing customer. How do I open an additional account?

If you are an online customer and wish to open a new account, please log in to Online Banking and click on ‘New Application’.

If you are not an online customer, please register your details. Once registered, you will be able to open a new account. Alternatively, please contact us here or call us on 020 7190 5599 between 9am and 5pm Monday to Friday with the details of the new account you would like to open.

When I try to apply online, I am being asked if we have already met. What should I do?

This message appears when you already have a savings account with United Trust Bank. If you are an online customer and wish to open a new account, please log in to Online Banking to begin your new application.

If you are not an online customer, please register your details here. Once registered, you will be able to open a new account. Alternatively, please contact us here or call us on 020 7190 5599 between 9am and 5pm Monday to Friday with the details of the new account you would like to open.

What happens after I apply?

If your online application has been successful, confirmation of your new account will be sent to you by email. Please ensure you also check your junk or spam folders in case our email has been diverted there.

For postal applications, we will send you confirmation by both post and email when your account has been opened, provided an email address has been supplied on the application form.

Why was my application unsuccessful?

We run electronic checks on every company or individual applying for an account with United Trust Bank, and if your application has been unsuccessful, it is likely that we have not been able to electronically verify the information you have supplied.

For personal customers, you will be prompted to contact us with your ID, which can be sent to [email protected].

For businesses and charities, we will contact you to clarify or ascertain more information in order for us to open the account.

Can I open an account as a power of attorney?

No. United Trust Bank are not currently accepting new Power of Attorney accounts.

What account opening checks do you carry out?

We use a number of electronic databases to verify the identity and addresses of individuals wishing to open an account with us. For any business or charity opening accounts with us, we also use publicly available information, i.e. Companies House or Charity Commission, to further confirm details provided as part of your application.

Am I eligible to open an account?

If you are applying for a personal account, you must be at least 18 years old and permanently reside in the UK.

For our business and charity accounts, all named individuals (including any beneficiaries, directors, officers, partners, shareholders, signatories and trustees) must be at least 18 years old and permanently reside in the UK for tax purposes.

More information on eligibility can be found in the Summary Box and Product Guide for each account type.

How do I apply for an account?

Once you have decided which account you would like to open, simply click on the ‘Apply’ button in the Summary Box window for that account and then, depending on the type of account you have chosen, either apply online or by post. You can find out more here.