Why has my bank or building society stopped my transfer to United Trust Bank?

Your nominated bank may stop or hold your transfer to us if it is deemed unusual to the normal activity on your account. If this is the case, your bank should contact you to check you are happy to proceed.

For electronic transfers, check that the sort code and account number have been entered correctly. After you have confirmed that you have entered the correct details, permit your bank or building society to proceed with the transfer.

How do I know you have received my deposit?

If you have provided us with a mobile number during your application, we will send you a text message each time you make a deposit to us. If it is a joint account, both parties will receive the text. This extends to businesses and charities, though please note only the named contact will receive the text.

If no mobile number has been provided, we will send you confirmation by post when your account has been fully funded. For our Notice Accounts, confirmation will be sent with each payment you make.

You may check at any time how much we have received by logging into your online banking or calling us on 020 7190 5599 between 9am and 5pm Monday to Friday.

When will my deposit show on the online banking service?

The deposit will show on the online banking service after we have carried out the necessary checks, and should be within 24 hours of making your payment. For any payments made over the weekend, these will be updated by the end of the next working day.

Can you take the deposit via card payment or direct debit?

No, we do not accept card payments or direct debits as a means of funding your account.

How can I pay money into my account?

Once you have received your account details you can fund the account. If you are sending the funds by electronic bank transfer, you must select the corresponding account type: ‘personal’ for personal accounts and ‘business’ for all other account types.

The payee details for personal accounts are your full first name and surname, and for all other account types the payee should be the full name of your organisation.

The funds must be received from your nominated bank account.