Account maturity

What happens at the end of a fixed deposit bond term.

We will contact you 14 days prior to maturity. Please provide instructions prior to your renewal date to guarantee your existing customer rate.

Should you not provide instructions before your maturity date, we will automatically place your deposit into an easy access account at the bank’s prevailing rate, which will be notified to you. You can find the interest rate and useful product information in the product’s Key Features Document here.

For maturing ISA accounts, if we don’t hear from you, your funds will be placed in an instant access Cash ISA at the prevailing account interest rate. This account tracks the Bank of England base rate (currently 4.50%) minus two per cent.

The funds will retain their tax-free status within the ISA scheme while they are held in this ISA Call Account.

There are options available paying a higher rate of interest so please don’t delay in telling us what you would like to do when your deposit matures

How to set your maturity instructions.

Online Banking Customers

The easiest way for you to set your maturity option(s) is to log into online banking by clicking here or by contacting us using the contact options below. Please ensure instructions are completed in line with account signing rules.

Non-Online Banking Customers

If you wish to sign up to online banking, click here to register which is the easiest way to set your maturity instructions. If you do not wish to sign up to online banking you can email us at [email protected]