Change in Your Financial Circumstances

We’re here to help and support you

We understand and appreciate the impact the higher cost of living is having on many people’s finances, and our aim is to support our customers.

We encourage customers who are experiencing difficulties to contact us as soon as possible so that we can talk about the support we have available.

If you have any questions, please contact us to discuss how we may be able to assist you.

Please be aware, early withdrawals from accounts (excluding ISAs) are not permitted unless in exceptional circumstances and an early withdrawal charge may apply. View terms and conditions.

If you wish to make a partial early withdrawal you will need to ensure at least a minimum balance of £5,000.00 is kept in the account for it to remain open.

Please click the “Early Withdrawal Calculator” option located on the right-hand side of the page to see what your early withdrawal charge would be.

To report a change in your circumstances please click here.

You can also call us on  020 7190 5599  Monday – Friday  9am – 5pm

Alternatively, you can email us at [email protected]

Support websites

https://www.gov.uk/check-benefits-financial-support

https://www.gov.uk/cost-of-living

https://www.gov.uk/cost-of-living/60-or-over

https://helpforhouseholds.campaign.gov.uk/