Customer support and life moments

  • Accessibility

    If you have a disability, a physical or mental health condition, or just need extra support please let us know.

  • Change in financial circumstances

    Get in touch if you are worried about your financial situation.

    Mature Asian Couple Wearing Pyjamas Sitting In Bathroom Enjoying Morning Hot Drinks Together
  • Bereavement

    How we can help and support you through a difficult time.

Ways to contact us

  • Login and send us a message via online banking
  • 020 7190 5599

    Monday – Friday 9am – 5pm

  • United Trust Bank, One Ropemaker Street, London, EC2Y 9AW

  • Submit via our online contact form
  • Use our Help Centre to see if we can answer any of your queries online