Charity accounts
Frequently asked questions
What are charity savings accounts?
They are accounts charities can use to earn interest on money they don’t need to keep in a current account for day-to-day expenses. Most charity current accounts do not pay interest on positive balances, so if you keep surplus cash in your charity current account you are probably missing out on a simple way of making your money work harder and earning your charity extra revenue.
What is the difference between a savings account and a current account?
A charity savings account is very simple in that it allows you to set aside excess money in your charity to keep it separate from the account you use for everyday income and expenditure and to earn interest on surplus money which would otherwise earn little or no interest in your current account. A charity savings account doesn’t usually come with a payment card, cheque book, overdraft or other facilities a current account may offer.
Are there different types of charity savings accounts?
There are three common types of savings account:
Fixed term bonds – These allow you to set aside a one-off sum for a specified length of time and earn an agreed rate of interest during that period. However, with most fixed term bonds, you cannot withdraw your money during the term of the bond, so you should only deposit funds you won’t need to access during that time.
Notice accounts – These allow you to deposit funds whenever you wish and to earn an agreed variable rate of interest on your balance. However, you can only make withdrawals after giving the required notice. For example, with our 40-Day Notice account you would have to request a withdrawal 40 days before you needed to have the money. These accounts offer more flexibility than fixed term bonds and usually pay a slightly lower interest rate as a result. United Trust Bank also offer a notice tracker account, which tracks the Bank of England base rate.
Easy access accounts – These offer the greatest flexibility as you can withdraw your money at any time. However, these typically pay the lowest rates of interest of the three main types of charity savings accounts.
How do I apply for an account?
Simply head to our Charity Savings Accounts page, and once you have decided which account you would like to open, follow the on-screen instructions to be directed to the online application form hosted by our partner DocuSign. If you are not able to complete the online form, please contact us.
What are the types of savings accounts I can open with United Trust Bank?
We offer three types of savings accounts: Fixed Term Bonds, Notice Accounts, and a Notice Tracker Account, which tracks the Bank of England Base Rate.
What types of charities can apply for a savings account?
We accept applications from the following charity types:
• Charitable companies (limited by guarantee), registered on the Charities Commission
• Charitable incorporated organisations (CIOs), registered on the Charities Commission and Companies House
• Excepted charities, not on the Charities Commission but still regulated by them
• Exempt charities, not on the Charities Commission that still comply with charity law
Charitable companies and CIOs must have a minimum of two trustees, and CIOs must also have a minimum of one director. For all charity types, the governing document must not be a Trust Deed, and all parties must be UK residents over the age of 18.
Do you accept applications from Charitable Trusts?
Charitable Trusts are normally governed by a Trust Deed and can often be more complex, and United Trust Bank are not currently accepting any applications from charities governed by a Trust Deed.
What are the benefits of a charity savings account?
Having a charity savings account brings many benefits. As well as earning your charity additional revenue, it can help you plan for future expenses, such as equipment upgrades, marketing campaigns or hiring extra staff. It can also create an emergency fund for unexpected expenses, help future credit applications and can show potential investors and partners that you are a credible charity taking your long term financial health seriously.
A charity savings account is a great way to make your money work harder and earn extra revenue, so don’t delay and apply for your account now.
How do I choose the best charity savings account?
This decision should be based on your long-term goals and factor in any immediate needs. If you have funds spare that you can afford to set aside for a fixed period of time, a fixed rate bond is an excellent way to grow those funds with a higher interest rate. For more flexibility, a notice account, including the tracker account, may be more attractive as it will allow you to withdraw funds provided you give the required notice period. Alternatively, an easy access account allows you to deposit and withdraw funds at any time.
What is the minimum and maximum I can invest?
The minimum initial investment is usually £5,000 per account and the maximum is £1,000,000. If you wish to deposit more than this, please click here to find out how we can help you.
Are charity savings protected by the FSCS?
Yes, all charity savings are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000. To find out more, please click here.
Can my charity hold multiple savings accounts?
There is no limit on how many savings accounts you open with United Trust Bank, so you can choose to spread your funds over multiple accounts if you wish, both with our fixed rate and notice products.
If I am involved with more than one charity, can I open accounts for each of them?
Yes, though please note you need to have a different email address for each charity.
Can I open a charity savings account if I or another trustee lives outside of the UK?
At the time of making your application, any named signatory or trustee must be an individual who permanently resides in the UK for tax purposes, and we reserve the right to decline an application if any signatory or named trustee is resident outside of the UK.
What information will I need to provide as part of my application?
When submitting your application, you will need to provide details of your charity, including information on the charity’s activities, and any individuals you want to operate as signatories on your account. If your charity operates in, or benefits other countries, you will need to provide further information on the overseas activities.
If your charity is also a limited company, you will need to provide details of at least one director and any shareholders (if applicable) that own 25% or more of the shares (irrespective of the share class) in your company.
We will require a copy of your charity’s governing document, and for those not registered on the Charities Commission, this must be certified by someone outside of your organisation (for example, a solicitor, the post office, or an FCA-registered broker).
Whilst we run an electronic identity check upon receipt of the application, we may on occasion require ID documents or further information to confirm an individual’s identity.
Why have I been asked to provide more information?
As part of our customer due diligence, there may be instances when we need clarification on the information you have provided. This doesn’t mean your application has not been accepted, but it may delay the account being opened. It is therefore important that any information you provide is up-to-date and accurate.
How do I know you have received my funds if I can’t access the account online?
For our fixed savings accounts, when we have received the full pledged deposit we will send a confirmation to you. For our notice accounts, we will send you a receipt with each deposit you make.
If you register a mobile number with us as part of your application, we will send you a text message each time you send us funds – regardless of the type of account you hold.
My auditor requires confirmation of balances. How can they request this from you?
We are now responding to all audit requests through Confirmation.com. Your auditor can register for the service online at www.confirmation.com.
How often are statements sent?
Statements are sent annually, either on the anniversary of the fixed term’s start date or, for our notice accounts, after interest is applied on 31 October each year.
Should you prefer more frequent statements, please email [email protected] or call us on 020 7190 5599 between 9am and 5pm Monday to Friday, where our team will be happy to help you.
Can I withdraw any funds early from my account?
We do not permit early withdrawals from our fixed term bonds unless under exceptional circumstances, and entirely at our discretion. However, should there be an immediate need for funds, please email [email protected] detailing the reason funds are required. We may request supporting documents in order to make an informed decision.
For our charity notice accounts, you are allowed to withdraw up to 20% of your balance penalty-free and without notice per 12-month period.
If you hold an easy access account, you may withdraw funds at any time, ensuring the minimum balance of £5,000.00 remains in the account if you wish to keep it open. Withdrawals can be made by logging in to your online banking, or by contacting us here, and funds will be sent to your nominated bank by faster payment. If you are not registered for online banking, you can sign up here.
For withdrawal timescales, please refer to Section E of our Terms and Conditions.
How do I update the signatories on my account?
If you want to add or remove a signatory on your account, you will need to complete a new mandate found under the ‘Change of Charity Signatory Form’ here. The form can be sent by email to [email protected] or by post to Deposits, One Ropemaker Street, London, EC2Y 9AW. Please ensure any signatories to be removed also sign the mandate, otherwise we will not be able to remove them. Meeting minutes confirming a signatory’s departure or Deeds of Resignation/Retirement are also acceptable.
If we are not able to confirm a new signatory’s identity electronically, we will ask you for a copy of their ID. We will let you know when we have updated the signatories.
What happens to the funds when the account reaches maturity?
We will contact you two weeks before your bond matures to ask what you would like to do with the funds.
For online banking customers, we will also send you a text message to confirm your account is approaching maturity, and you can login to provide your instructions from that day onwards.
If you are not registered with us online, you can sign up here. We will send you your username and password by email. This will arrive in the form of a secure link. You will need to provide a few characters of your National Insurance number for security before being able to view the document. Please ensure you check your junk or spam folder in case our email arrives there.
Should you not provide instructions before your maturity date, we will automatically place your deposit into an easy access account at the bank’s prevailing rate, which will be notified to you. You can find the interest rate and useful product information in the product’s Key Features document here.
There are options available paying a higher rate of interest so please don’t delay in telling us what you would like to do when your deposit matures.
What is DocuSign?
DocuSign offers an easy way to sign agreements at any time, cutting out the need for paper and automating the process by connecting it to the systems businesses are already using. The aim is to make the process of completing agreements quicker, less expensive and less prone to errors. DocuSign uses e-signature technology to help organisations connect and automate how they prepare, sign and manage agreements.
DocuSign is used in over 180 countries and by more than a billion users worldwide, including many of the top financial companies.
How does the online application process work?
The application process can be broken down into four easy steps:
Step 1
You select the product you want and click on the ‘Apply for your Charity Account’ button.
Step 2
You complete the application form in full via our partner DocuSign, ensuring the information you provide is up-to-date. You will then have the opportunity to upload your governing documents, along with any other documents we require (depending on your charity type).
Step 3
When you have uploaded your documents and completed the form, an email is automatically sent to all named parties for them to review and sign the application as well.
Step 4
Once all named parties have signed the form, your application is submitted to us for review. At this stage, if we require any further information or clarification from you we will let you know by email.
For how long is an application valid?
Once the application is completed, you will have 30 days to arrange for all the signatories to review and sign the form before it is submitted to us. We will send reminders by email every 7 days if we have not received the required signatures, and if we have still not received all signatures after 30 days, the application will be closed and you will need to begin a new one.
Why do you need all the information I’ve been asked to provide?
We require certain information in order to satisfy our due diligence process, so that we can, where necessary, carry out individual checks to ensure the details you provide in your application are accurate and up-to-date.
Is my charity eligible for online banking?
All charity types are eligible for online banking, though only your charity’s signatories will be able to sign up. To register your details, please click here.
After you have successfully registered your details, we will email you your username and a temporary password. This email should arrive within a few minutes. If it doesn’t, please check your junk or spam folders. You can then log in to online banking here. Please note, if you have not consented to email communications, your details will be sent by post.
To find out more about the access level you will have, please see Who can access online banking?
Who can access online banking?
Only signatories for your charity will have access to online banking, which includes the ability to provide maturity instructions, change their personal details, and send secure messages.
There is no limit on how many signatories you can add to your account. If you would like to add more, please complete the mandate form here.
How do I register for online banking?
To register your details, please click here. You will need your United Trust Bank account number, National Insurance number, email address and mobile phone to hand.
You will also need to ensure you have an email address and a mobile number registered with us. Please contact us on 020 7190 5599 between 9am and 5pm Monday to Friday if you think you need to update your contact details.
After you have registered your details, we will email you your username and a temporary password. This email should arrive within a few minutes. If it doesn’t, please check your junk or spam folders. You can then log in to online banking here to complete your registration.
Push Notification
Below is a short video guide on how to register for online banking using push notifications:
SMS Notification
Choosing SMS means we will use a text message to complete authentication using a one-time passcode sent to your registered mobile number.
An example of the message we send for Two Factor Authentication is displayed below. You only need to enter the numbers displayed in the SMS:
What is dual authorisation and when does it apply?
Dual authorisation is required when your signing arrangements are set to ‘both’, ‘any two’ or ‘all’ to sign, i.e. you have stated that in order to make any changes or provide maturity instructions on your account, two signatories must consent separately to the request.
For online banking, this applies when you wish to provide us with maturity instructions or give notice on any account held with United Trust Bank.
How does dual authorisation work?
Dual authorisation is required when your signing arrangements are set to ‘both’, ‘any two’ or ‘all’ to sign, i.e. you have stated that in order to make any changes or provide maturity instructions on your account, two signatories must consent separately to the request.
For online banking, this applies when you wish to provide us with maturity instructions or give notice on any account held with United Trust Bank.
What if I hold both a personal account and a charity account?
In the event that you hold a personal account and also act as a signatory for a charity, and you want to register both for online banking, you will need to complete the registration form separately for your personal online banking and your charity online banking.
This is because account numbers are directly linked to the customer type and profile, i.e. a personal customer can only see their personal accounts on online banking and a charity customer can only see their charity accounts.
If you act as a signatory for more than one charity, you will need to sign these up separately as well since only the relevant accounts for that charity will show online.