To change your password, select ‘My Details’ and ‘Online Security’ from the left side menu within Online Banking. You will be able to enter your new password and will be prompted to re-enter it to confirm that the passwords match. Please ensure that the new password is a unique and new password and not the same password as you are currently using. Once you are happy with your choice, select ‘Change password’ and this will carry out your request.
If you have forgotten your password, please see I have forgotten my password. What should I do? to find out what actions you need to take. If you think somebody may know your password or log in details, please contact the Deposits team on 020 3862 1268 between 9am and 5pm Monday to Friday.