As an online banking customer you can log in and perform a number of actions without the need to contact us, including the following:

• • Change of Address, Phone number, Nominated Account and interest preference
• • Open additional accounts
• • Provide maturity instructions
• • Set future dated withdrawal on eligible accounts, e.g. Notice Accounts
• • Check account information such as interest rate, balance, and account number & sort code

For those not yet signed up, please register your details to take advantage of the above.

For any queries such as changing your Email address, Providing notice for withdrawal, Ordering Statements, Early withdrawal or any further general queries please send us a message via the secure message facility on your online banking.

If your query does not relate to any of the above please select the relevant option from the dropdown below:

Forgotten Login Details

Please follow the below steps in order to change your password or find out your username.

If you have forgotten your username please click here or if you have forgotten your password please click here.

If you do not remember your username and password please call us on 020 7190 5599 or freephone 0800 083 2228 between 9am – 5pm, Monday to Friday.

Two Factor Authentication SMS/App

If you remember both your username and password but are not receiving your two factor authentication through SMS or your Authenticator App please call us on 020 3862 1268 or freephone 0800 083 2228 between 9am and 5pm, Monday to Friday.

Technical Support/Other

If you are experiencing difficulties with our website or need any further technical support then please complete the following:

Early Withdrawal

Please be aware, early withdrawals from accounts (excluding ISAs) are not permitted unless in exceptional circumstances and an early withdrawal charge may apply.

If you want to calculate your potential early withdrawal charge you can visit our support page here.

Please send a secure message via your online banking advising how much you wish to withdraw and the reason for your early withdrawal, and we will review your request.

Additional Support

If you require any additional support with your financial circumstances you can send us a secure message via your online banking or you can call us on 020 7190 5599 or freephone 0800 083 2228 between 9am and 5pm, Monday to Friday

Notification of Bereavement

If you wish to register a bereavement please enter the below details, and if you already have the death certificate or coroner’s certificate you can send this to [email protected] or post a copy to United Trust Bank, One Ropemaker Street, London, EC2Y 9AW.

Other Support

If you have any questions or general enquiries and cannot find the answer in our FAQs please log in to your online banking and send us a secure message and we will action your request.

If you are an existing personal customer of United Trust Bank and would like to register for online banking, please click here to sign up.

Please select from the options below:

New Account Enquiry

If you have any questions on opening a new account with United Trust Bank please complete the below:

Open Additional Account

It is great to hear you would like to open a new account with us. Before we go any further we need to understand if you are an existing customer. Please select from the below:

The quickest way to open an account is by applying online. Please choose from the relevant option below.

• Personal Accounts
• Business Accounts
• Charity Accounts
• ISA Accounts

Balance Enquiry

To find out the current balance of your account(s) please complete the below:

Statement Request

If you would like to request a statement for your account please complete the below:

Full Reinvestment

As you have selected full reinvestment this means you will be selecting a new term to put the full balance including interest into.

Partial Reinvestment

As you have selected partial reinvestment this means you decide how much you want to reinvest into a new account (minimum £5,000) and how much you wish us to send back to your nominated account. Please be aware if your account signing instructions are “two to sign” we will need confirmation from two signatories before allowing payment.

Full Repayment to Nominated Account

Please be aware if your account signing instructions are “two to sign” we will need confirmation from two signatories before allowing payment.

Early Withdrawal

If you are looking to make an early withdrawal from your deposit account, please be aware that early withdrawals from accounts (excluding ISAs) are not permitted unless in exceptional circumstances and an early withdrawal charge may apply. If you want to work out your potential early withdrawal charge you can visit our support page here.

You will also need to put the reason you wish to withdraw early from your account below:

Additional Support

We understand and appreciate the impact the higher cost of living is having on many peoples’ finances, and our aim is to support our customers.

We encourage customers who are experiencing difficulties to contact us as soon as possible so that we can talk about the support we have available.

Please complete your details below or call us on 020 7190 5599 or freephone 0800 083 2228 between 9am and 5pm, Monday to Friday.

Change of Details

To update any of your personal details, please call us on 020 7190 5599 or freephone 0800 083 2228 between 9am and 5pm Monday to Friday.

You can provide your new details below outside of these hours, or if you are not able to reach us, and we will get back to you by phone to update them. Please let us know the best number and time to call you.

If you are a business or charity customer wishing to change your mandate which includes signatories, contact details, etc., you can do this with our change of signatory forms located here.

Register for Online Banking

To sign up to online banking, please register your details here.

We are working on an online banking service for our Business/Charity customers, once ready we will invite you to register. In the interim period you can manage your account by email, phone and post.

Forgotten Login Details

Please follow the below steps in order to change your password or find out your username.

If you have forgotten your username please click here or if you have forgotten your password please click here. If you do not remember either your username or password please call us on 020 3862 1268 or freephone 0800 083 2228 between 9am and 5pm Monday to Friday.

Not Receiving Password Reset

If you are not receiving an email from us with a temporary password, please call us on 020 3862 1268 or freephone 0800 083 2228 between 9am and 5pm, Monday to Friday.

Website/Other Support

If you are having any other technical issues then please leave your details below with an explanation of your technical issue.

Bereavement Support

If you wish to register a bereavement please enter the details below, and if you already have the death certificate or coroner’s certificate you can send this to [email protected] or post a copy to United Trust Bank, One Ropemaker Street, London, EC2Y 9AW.

Set Notice

If you wish to provide notice account withdrawal please let us know by filling in the details below, and please remember that your notice period will need to be served before we transfer the funds.

Please ensure when giving notice on an account this is set in line with the account’s signing rules.

Please note if you wish to keep your account open you will need to keep a minimum balance of £5,000.00 in the account.

Other

If you have a query that is not covered by the other categories please let us know by completing the following: