If a joint account requires more than one signatory to complete an instruction, both parties will be required to authorise any amendments made via online banking.
Either party will be able to log in to online banking, if registered, and submit a request. This will prompt a requirement for the other party to approve, and the request will be held as ‘Pending’. A request will not be fully processed until the joint party logs in and approves it via the ‘Authorisation’ menu at the top. They can also head straight to the request by following the notification bell at the top of the page:
The joint party will be able to ‘Approve’ or ‘Reject’ the request:
Once the ‘Approve’ option has been selected this will prompt a Two Factor Authentication (2FA) response:
You will then see that the request has been approved:
