Click here to watch our video guide on how to submit your maturity instructions online.
14 days prior to your maturity date, we will send an SMS notification to your registered mobile phone to advise you that you are able to provide maturity instructions online.
We will also send you an email with a secure link to your maturity form outlining your options. You will need to provide a few characters of your National Insurance number for security before being able to view the document. Please ensure you check your junk or spam folder in case our email arrives there.
To give your instructions within 14 days of maturity, please locate the account(s) that is/are due to mature.
Step 1 Click on the account number that is due to mature, then select ‘Maturity Instructions’:
Step 2 Select ‘Add’ and you will be able to provide your maturity options. As you build your instructions, a summary of your choices will be available to review:
Step 3 Once you are happy with your selection(s), select ‘Complete Instructions’. Please note, you will need to provide instructions for the total balance at maturity. Instructions will not be saved until the total balance has been accounted for.
In addition, if you do not complete the instructions, they will not save and you will need to re-enter them:
Step 4 Should you wish to make any withdrawals to your nominated bank account, you will need to ensure that the account has been linked. To do this, please select ‘My Linked Account’, select the account you wish to link and select ‘Save’. Once the account has been linked, the funds will only be remitted to the linked account:
