Grow with UTB

This is a full time office based role

This role has two key responsibilities. To manage the property/premises occupied by the Bank and to manage the Office Management/Reception team.

Responsibilities:

• Operational readiness – to ensure that the Bank has the office facilities it needs to be able to deliver service to its customers; and that these are available at all times necessary.
• Ensuring facilities and services are efficiently delivered, minimising any negative, or distracting, impact upon the bank’s operations
• To act as the Responsible Person for H&S roles that require such a nominated individual. To manage H&S Workstation Audits
• To act as part of, and manage, Fire Marshal and First Aid processes
• To act as the key Point of Contact with the Landlord and Building Management teams
• Planning (and managing) preventative maintenance work
• Management of furniture and environment
• To act as an environmental and recycling champion
• Security – to ensure physical security of the premises; protecting the assets and business of the Bank. To undertake testing of these on a regular basis to ensure they remain effective. To manage the Security Control system. To monitor and report on any security breaches or issues that may be detected or arise
• Service – to treat the business functions as their customer and accordingly to set high standards of service and responsiveness to their needs.
• Appearance – to ensure that the premises of the Bank remain at all times smartly and professionally presented to support the efficient operation of the business and to convey a sense of the high standards set by the Bank. Management of cleaning contracts
• Delivery of Disaster Recovery/Business Continuity plans and arrangements to ensure that the Bank has effective and tested office-related DR and BCP in place
• Collaboration and Communication – to work effectively with the bank’s business functions to ensure the objectives of the business are met. To communicate effectively and to manage expectations
• Compliance – to assist the business functions with meeting their regulatory and legal responsibilities and obligations
• To act as the primary contact with Building management and Landlord’s teams (Security, Post Room, etc). Management of Permits and contractor working
• Documentation – to ensure that full written documentation is prepared on a timely basis to capture all the operational procedures and contacts for the Facilities function
• Overall management of the incoming/outgoing post processes
• Management of office consumables; stationery/toners etc
• To manage the Bank’s incoming and outgoing post and other deliveries
• To manage the Meeting Rooms and events held within them
• Provide cover for team members should the need arise
• To act as the interface to/with IT for their Project work that needs Facilities input

Skills and Experience sought:

• Prior experience in leading service delivery ideally within an office environment
• Knowledge of building systems and maintenance practices
• Up to date understanding of current Health and Safety regulations and practises (e.g. RIDDOR, LRA etc)
• Demonstrated ability to manage contractors and service providers
• Experience of managing office moves/relocations
• Demonstrable knowledge of BMS and air conditioning systems
• Familiarity with energy conservation/sustainability practices
• Strong leadership and team management skills
• Excellent communication, interpersonal, and negotiation skills
• Proven ability to manage budgets and deliver results

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• Competitive Salary and Bonus package
• 26 Days Holiday
• 2 Wellbeing Days
• Contributory Pension
• Life Insurance / Income Protection / Critical Illness cover
• Private Medical Insurance
• Season Ticket Loans
• Excellent career development opportunities and where appropriate sponsorship of a relevant qualification

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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