Grow with UTB

This is a full time office (City of London location) based role.

Role Purpose:

To provide support to the office management department, to complete kitchen duties and to cover reception when needed.

Responsibilities:

Office Management –

• Help to maintain the internal social areas (including kitchen areas) to a high standard, throughout the day; replenishing supplies as needed
• Ordering office supplies including stationery, refreshments, and bathroom supplies. Manage grocery account and deliveries
• Manage the franking of outgoing post and opening and dispensing incoming post to relevant departments.
• Booking couriers when requested
• Collection of food/beverage required for events in the office
• Assisting Reception with keeping meeting rooms presentable throughout the day on both floors
• Raise facilities tickets with Building Management as/when required
• Raise building permits with Security for external contractors
• Assist in DSE Assessments and subsequent remedial action plans
• Carry out daily health and safety walks to ensure the environment is safe, secure and welcoming
• Assist with general ad-hoc duties, as required by the Office Manager/Facilities Manager i.e. archive records, copying, scanning and assistance to other departments

 Reception Cover –

• Meeting and greeting staff and guests
• VIP; high touch service
• Meeting room booking co-ordination via Microsoft Outlook
• Managing Reception mailbox and customer queries via customer mailbox
• Management of meeting rooms to include set-up and clearing
• Delivering refreshments and lunches to meeting rooms when required
• Taking inbound calls from the reception phone and transferring to the relevant person or Group and/or taking accurate messages
• New starter photo and building pass process

Skills and Experience sought:

• Proficient IT knowledge, including Microsoft Office (Word, Excel, PowerPoint and Outlook are a must) and Microsoft Teams
• Basic switchboard skills
• Understand professional etiquette and have the emotional intelligence to engage with the visitors appropriately
• The passion, drive and attention to detail to deliver the very highest levels of customer service
• Have great interpersonal skills, and an outgoing, vibrant personality
• The ability to work confidently and calmly under pressure
• Conversant with telephone switchboard practices
• Microsoft Outlook, basic Word, Excel & PowerPoint. MS Teams
• Demonstrate an excellent command of the English language, both in verbal and written communication

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• Competitive Salary and Bonus package
• 26 Days Holiday
• 2 Wellbeing Days
• Contributory Pension
• Life Insurance / Income Protection / Critical Illness cover
• Private Medical Insurance
• Season Ticket Loans
• Excellent career development opportunities and where appropriate sponsorship of a relevant qualification

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

Click here to apply >