Account maturity

What happens at the end of a fixed deposit bond term.

We will contact you 14 days prior to maturity. Please provide instructions prior to your renewal date to guarantee your existing customer rate.

If we don’t hear from you, we will automatically reinvest your deposit into a seven-day instant access account. Following a maximum of four seven-day renewals (i.e. 28 days following the original maturity date), we will make a full repayment electronically to your nominated bank account.

If you hold an ISA account, your funds will remain in an instant access account until we receive instructions from you.

The interest rate on our instant access account is currently 0.10% Gross/AER. There are several options available paying a higher rate of interest, so please tell us quickly what you would like to do when your deposit matures so that your savings continue to benefit from a competitive interest rate.

How to set your maturity instructions.

Personal Online Banking Customers
The easiest way for you to set your maturity option(s) as a personal customer is to log into online banking by clicking here or by contacting us using the contact options below.

You can also watch our helpful maturity video guide by clicking here.

Non-Online Banking Customers
As a non-online banking customer, you can select your maturity option(s) by emailing us at [email protected]. Alternatively, you can contact us via any of the options below. If you wish to sign up to online banking, you can do so here.

ISA Accounts
As an ISA customer you can select your maturity option(s) by emailing us at [email protected]. Alternatively, you can contact us via any of the options below.

Business/Charity Customers
As a Business/Charity customer you can select your maturity option(s) by emailing us at [email protected]. Alternatively, you can contact us via any of the options below. Maturity instructions can only be set according to existing signing instructions.